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Social Media in Public Sector Communications, Customer Service and Community Relations Programs

The ability of our national leaders to communicate directly with the citizenry and their constituents has enormous implications for local government and municipal services. Specifically, functions like customer service, communications…

Xenophobia, the Other Face of Racism

America is the land of immigrants. This unique quality is both a blessing and a source of ongoing problems. The blessing arrives from the fact that it is the composition…

My Big Fat Greek (& American) Entitlement

God bless America. And God bless Greece. Both nations could use some divine intervention right about now. At their own peril, the United States and Greece are moving along paths…

Facts and Fallacies of Total Rewards in the Public Sector


Jim Stoeckmann

More than a decade ago, private sector companies began practicing a management system called “Total Rewards.” Total Rewards is the deliberate integration of compensation, benefits and…

The Demand for Government


The Role of ICDDR,B: A Success Story from Bangladesh

In late July 2007, Bangladesh experienced atypical torrential rains causing widespread flooding, affecting about 50 percent of its administrative districts. Floods are typically associated with contamination of surface water and…

Medication Compliance

Patient compliance of medications is a growing concern within the health care industry and considered a highly sensitive issue. It has been noted that approximately a quarter of patients do…

A Model for State Health Insurance Rate Authorities

As the federal government and the states explore options for controlling increases in the cost of insurance premiums, high-risk pools may offer a model which states can use for a…

Controlling Medicaid Spending in an Aging Population: Cost Versus Equity?

As Congress ponders options in health care reform, the nation is also facing a dilemma of how to provide cost-effective services that greatly benefit the increasing number of people aging…

PA, Social Justice and the Right to a Roof Over Our Heads

The homeless have little income, little education and little representation. Any time a segment of the citizenry has significant needs and is effectively unrepresented in the democratic process, there is…

The ASPA, CPM Connection: Delivering Quality Professional Development Programs and Educational Services to the Public Sector

The ASPA, CPM Connection: Delivering Quality Professional Development Programs and Educational Services to the Public Sector

The Certified Public Manager (CPM) Program is a nationally recognized professional development program for supervisors and managers in both government and the nonprofit sector.