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Customer Service: The Nature of Distributed Work

Customer Service: The Nature of Distributed Work

Though we have been serving people in the distributed environment—can I say forever?—the demands are growing and governments and employees need to improve. …

Public Administration: Endless Lifelong Learning

Public Administration: Endless Lifelong Learning

Instead the intent of this article is to identify and describe the unique, ongoing, diverse, continuous improvement and lifelong learning opportunities naturally “built-into” a public administrator's job.…

Recent Supreme Court Jurisprudence and the Bill of Rights: Part 2—Schools of Thought Governing Legal Interpretation

Recent Supreme Court Jurisprudence and the Bill of Rights: Part 2—Schools of Thought Governing Legal Interpretation

The ideas of incrementalism, reasoning by example and doctrinal and moral interpretation should receive greater emphasis by our Supreme Court lest we allow men long dead do our thinking for…

India & G20: “Vasudhaiva Kutumbakam” or “One Earth One Family One Future”

India & G20: “Vasudhaiva Kutumbakam” or “One Earth One Family One Future”

The G20 countries are facing several challenges related to climate, energy security, food security and the problem of global health. As the theme “Vasudhaiva Kutumbakam” means “One Earth One Family…

About Time…

About Time…

If we teach the citizens we serve about the services we public administrators provide, public support of bureaucratic organizations will increase.…

From the Politics of Governing to the Politics of Winning

From the Politics of Governing to the Politics of Winning

It is easy to conclude this campaign was just politics as usual, but something more is going on in Wisconsin...…

Plastic Recycling vs. Climate Change: Part 1 – A Road Paved with Good Intentions

Plastic Recycling vs. Climate Change: Part 1 – A Road Paved with Good Intentions

The most common plastic I regularly find in the roadway are broken off pieces of those blue recycling bins provided by Montgomery County...…

Shaming for Naming

Shaming for Naming

Naming, renaming or recalibrating a name can serve to facilitate societal education and understanding in the public interest.…

Social Equity: The Wrong Value Commitment?

Social Equity: The Wrong Value Commitment?

It may be time to rethink social equity as a core value goal of NASPAA and the public administration profession and supplant it with a commitment to social equality, a…

Citizen Volunteers or Lawless Vigilantes: Who is Helping Protect our Cities?

Citizen Volunteers or Lawless Vigilantes: Who is Helping Protect our Cities?

As a result of escalating crime and a struggling criminal justice system, networks of civilian crime watch groups are springing up across the country to fill the void. …

City Manager-City Council Relationship; Part Four

<strong>City Manager-City Council Relationship; Part Four</strong>

This column will examine the public visibility of the council and the manager, the challenge presented by a divided council, the emotionally intelligent city manager and the manager as a…

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