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The views expressed are those of the author and do not necessarily reflect the views of ASPA as an organization.
By Yash Acharya
May 26, 2017
Scenario:
Wouldn’t it be awesome to be able to open a small business by visiting just one government office or one website portal to obtain the required licenses, instead of going through several departments?
Here’s why I pose this question:
One of my friends is looking to open a restaurant which serves alcohol and would have a street side café for outdoor seating. This restaurant would cook most of its food onsite but would also sell pre-packaged food items from grocery stores. It would also serve frozen desserts and for special events would offer candlelit seating. My friend plans to offer health insurance to his employees and would also encourage them to ride a bike to work.
Let’s dive into what types of licenses my friend needs to acquire and other actions he must take:
So let’s tally it up: my friend would need to visit 13 departments and obtain at least 20 permits — in a particular order – before opening his restaurant. This does not include finding a location, negotiating the lease, hiring employees, furnishing the restaurant, hiring a chef, advertising, etc. To navigate all of the permits, licensing requirements and applications, my friend has hired an expensive attorney. Seems like there could be a better way.
In my February 2017 article, I had talked about how a government could be consumer friendly. The above process got me thinking. How can governments become “small business” friendly?
Small Business Government
Small businesses contribute to growth in local economies so it’s no surprise notwithstanding the red tape I’ve just described, government agencies have policies that encourage entrepreneurs to start businesses, such as allocating specific building sites for small businesses
What more can be done to encourage small business start-ups? Both government agencies and the private sector have developed effective single point entry systems such as:
These examples demonstrate that government and private sector entities are leveraging technology and mobile access to navigate complex federal and state laws, rules, policies and requirements to streamline the consumer experience.
Something to think about
Given these examples, let’s go back to my original question: how about a ‘one stop shop’ portal that would give small business entrepreneurs the ability to apply for permits using a workflow assuring permits are obtained in the correct order? This information could be shared seamlessly across various departments and the entrepreneur would be able to view the status of each of the permits on a computer or mobile phone. New York City, in fact, has started an initiative allowing small businesses to apply for specific licenses directly through a website. Other cities have similar initiatives.
Being a technologist, I know this capability is more complex than it sounds. It involves several data sharing agreements, a unified workflow across various departments and a common way of processing applications. However, with the advent of Customer Relationship Management (CRM) systems for licensing, permitting, housing, etc., I believe governments can and should pursue developing a single point of entry solutions to support, encourage and help grow small businesses.
Something to think about!!
Author:CreativeTechNerdie – Yash Acharya is a director within KPMG LLP’s State and Local Government Practice, with a focus on assisting governments with business transformation initiatives. Thinker, coffee fanatic and government transformation passionist. Yash’ s column shares innovative ideas, thoughts and real world challenges for government, companies and the public to think about where we want to go next. Views expressed are his own.
Andrew John Njeri
May 27, 2017 at 1:37 am
This got me thinking about the need to have a one stop shop for new small businesses either at the state of federal level. Politicians are promising to create new jobs and leveling the road and making it easy for Small Business Owners is one way of achieving this elusive promise. If I were the President or the Governor, I would make it easy for any one trying to open a business YET following the laid down laws and regulations.