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Leadership is a never-ending continuum of a commitment to excellence—not perfection. Take advantage of opportunities to pivot toward new behavior, greater action and inspiring attitude changes. …
More than four decades after the CSRA, this important element of our republican system is still something we cannot take for granted and which our leaders must take great care…
The best customer service organizations can effectively map (in visual form) how a customer is touched before, during and after an engagement. …
The America I want to live in will be the product of hard work from those in both parties. They might disagree on the means but they will operate…
Judges should therefore use a combination of interpretive methodologies in achieving the proper explication of public law; and avoid slavish deference to obsolete and disputed history as well as wooden…
The short story about the origins of municipal recycling programs intertwines misinformed environmental sentiment among citizens, industry efforts to deflect growing concern about plastic waste and municipal governments sandwiched in…
Although the feminist uprising is less likely to lead to World War 3, it would raise a global conversation and has potential to encourage Iran to expedite their nuclear reactors/arms…
This New Year offers a fresh opportunity to cultivate greater self and organizational awareness and commitment to flag ethical and equity issues on whatever your field of play. …
I am hopeful 2023 will bring a much needed conversation on the future role of the administrative state in a society that seems to be losing faith in many of…
The most effective approach may not be successful. Each individual needs to consider both the likely benefits as well as the costs. …
Goal Displacement in the Public Sector
Thus, in the public policy process, public organizations as well as practitioners should pay careful attention to what the ultimate policy goals are and be wary of being overly obsessed…
December 22, 2022No CommentRead More