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Complexity Economics and Government Innovation
The General Services Administration (GSA) is piloting some projects involving innovative technologies. There are pilots for artificial intelligence applications, chatbots and blockchains. About thirty federal agencies are working with GSA…
Meaning of ‘Performance’ in Government Performance Management
While government performance management is in vogue, there seems to be no consensus on the meaning of the term ‘performance.’ In the name of measuring ‘performance’ of a government agency,…
Engaged Employees Feel Better About Their Lives Overall
Research and practice have shown that focusing on public sector employee engagement matters, including in government. When public sector employees are engaged, they are more likely to perform well, thus…
Demographic Shifts and Military Recruitment
In the United States, we have our military to serve and protect us. The military is made up of brave men and women who sign up to answer the call…
What If There Was No Civil War?
The turmoil over removing Confederate statues has torn the county apart and fueled riots. To quote the author William Faulkner about the South, “The past is never dead. It’s not…
What Does It Mean to Be Responsible as a Public Servant?
Shortly after becoming president, John Kennedy had to decide whether to "green light" a plot to overthrow Fidel Castro. Kennedy won respect for accepting responsibility; Trump was criticized for seeming…
Measuring What Matters in Policing
We now know what the police do operationally and managerially makes a huge difference in the safety of residents and communities. This is welcomed news. As we think about the…
State Budgeting: You Can Bend but Never Break Me
Budget dysfunction—the delayed appropriations and threatened shutdowns, with a sprinkling of harsh rhetoric—has permeated the federal government. But states, those “laboratories of democracy” that are closer to the people, have…
Improving Understanding of the U.S. Health Insurance System through Public Education
The United States (U.S.) health insurance system is uniquely complex due to its mix of private and public coverage options with separate, specific eligibility requirements. This complexity makes the system…
Engaging Citizens in Performance Management and Strategic Planning
At the core of any strategic planning/performance management effort should be the development of a mission statement and a vision statement. If developed with citizen input, mission and vision statements…
Addressing Our Blind Spots
We all have implicit associations which can lead us to display biases for or against certain groups of people. The associations that arguably disturb people the most are that white…
September 12, 20173 CommentsRead More