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Putting the “Service” Back into Public Service
The next time you have a great experience as a customer, think about what you may be able to learn about how you treat those you interact with as an…
Goal Displacement in the Public Sector
Thus, in the public policy process, public organizations as well as practitioners should pay careful attention to what the ultimate policy goals are and be wary of being overly obsessed…
No! No! Don’t You Dare Lead Quietly
Leadership is a never-ending continuum of a commitment to excellence—not perfection. Take advantage of opportunities to pivot toward new behavior, greater action and inspiring attitude changes. …
A Look Back on the Civil Service Reform Act of 1978
More than four decades after the CSRA, this important element of our republican system is still something we cannot take for granted and which our leaders must take great care…
Customer Service: Customer-Centric Distributed Work
The best customer service organizations can effectively map (in visual form) how a customer is touched before, during and after an engagement. …
America in 2023—A Hopeful Nation
The America I want to live in will be the product of hard work from those in both parties. They might disagree on the means but they will operate…
Recent Supreme Court Jurisprudence and the Bill of Rights: Part 3—Schools of Thought and Dueling Supreme Court Opinions
Judges should therefore use a combination of interpretive methodologies in achieving the proper explication of public law; and avoid slavish deference to obsolete and disputed history as well as wooden…
Plastic Recycling vs. Climate Change: Part 2 – Worshiping False Idols
The short story about the origins of municipal recycling programs intertwines misinformed environmental sentiment among citizens, industry efforts to deflect growing concern about plastic waste and municipal governments sandwiched in…
Cold War to Hot War—World War 3
Although the feminist uprising is less likely to lead to World War 3, it would raise a global conversation and has potential to encourage Iran to expedite their nuclear reactors/arms…
Equity: Time to Get Real (Part I)
This New Year offers a fresh opportunity to cultivate greater self and organizational awareness and commitment to flag ethical and equity issues on whatever your field of play. …
The US Government and the Holocaust
I highly recommend The US and the Holocaust documentary. It is a treasure trove of important lessons in history that are applicable today, especially for public administrators. There is failure,…
December 22, 2022No CommentRead More