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Little Patients, Big Problems
In his June 5 column, Don’t Waste a Disaster, Anthony Buller discussed the reality of those in the public sector having no option to withdraw during widespread disasters. Those public…
Customer Service: The Nature of Distributed Work
Though we have been serving people in the distributed environment—can I say forever?—the demands are growing and governments and employees need to improve. …
Social Equity and the Whole Community Concept
As emergency management moves forward and more attention is paid to historical inequity and the pursuit of improvements, hopefully more jurisdictions will adjust their plans from just saying the words…
Social Equity in Emergency Management
There are drivers or interventions that promote social equity. To again approach the question above: ask yourself, for your organization: “Which of the following are we doing well?”…
Practice Social Equity in Emergency Management
To get to equity, practitioners must recognize, assess and act in a way that recognizes long-standing and continuing inequalities.…
Diversity and Inclusion To Promote Social Equity in Emergency Management
Part of inclusion is opening the door to the valuable insights and contributions that can be made by all. Unfortunately, too often an organization can impose norms on staff and…
Equity Champions to Promote Social Equity in Emergency Management
An equity champion is a person trained, empowered, available and committed to the goals of social equity...This champion is an advocate for the vulnerable, and the best would have enough…
Equipping Staff and Stakeholders to Promote Social Equity in Emergency Management
Emergency management is in the business of identifying a need and filling it—we just must ensure that staff are pursuing the needs of the whole community.…
Legal Compliance and Social Equity in Emergency Management
Emergency managers should document decisions during the planning phase and in all cases be ready to explain, perhaps under oath, what led to those decisions. …
Understanding Community and Social Equity in Emergency Management
In this column, I am exploring the importance of "understanding community" as a driver of social equity, which brings in higher concepts of common purpose, togetherness and intentionality of engagement.…
Customer Service: Customer-Centric Distributed Work
The best customer service organizations can effectively map (in visual form) how a customer is touched before, during and after an engagement. …
December 19, 2022No CommentRead More