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Home » Entries posted by Jessica Rylander (Page 84)
Stories written by JRylander
Customer Service: Customer-Centric Distributed Work
The best customer service organizations can effectively map (in visual form) how a customer is touched before, during and after an engagement. …
America in 2023—A Hopeful Nation
The America I want to live in will be the product of hard work from those in both parties. They might disagree on the means but they will operate…
Recent Supreme Court Jurisprudence and the Bill of Rights: Part 3—Schools of Thought and Dueling Supreme Court Opinions
Judges should therefore use a combination of interpretive methodologies in achieving the proper explication of public law; and avoid slavish deference to obsolete and disputed history as well as wooden…
Plastic Recycling vs. Climate Change: Part 2 – Worshiping False Idols
The short story about the origins of municipal recycling programs intertwines misinformed environmental sentiment among citizens, industry efforts to deflect growing concern about plastic waste and municipal governments sandwiched in…
Cold War to Hot War—World War 3
Although the feminist uprising is less likely to lead to World War 3, it would raise a global conversation and has potential to encourage Iran to expedite their nuclear reactors/arms…
Equity: Time to Get Real (Part I)
This New Year offers a fresh opportunity to cultivate greater self and organizational awareness and commitment to flag ethical and equity issues on whatever your field of play. …
The Big Questions Facing PA in 2023
I am hopeful 2023 will bring a much needed conversation on the future role of the administrative state in a society that seems to be losing faith in many of…
A Tripodal Approach to Supporting Values-Based Decision-making—Third Leg: Action
The most effective approach may not be successful. Each individual needs to consider both the likely benefits as well as the costs. …
Framework for Ethical Actions by Public Employees
Despite the trials and tribulations that can come with reporting issues, I believe that public employees have an affirmative obligation to report significant inappropriate conduct of others. …
How to Address Workplace Conflict
My mantra is "leadership is relentless" because there is always something to address, and commonly it is workplace conflict. …
A Look Back on the Civil Service Reform Act of 1978
More than four decades after the CSRA, this important element of our republican system is still something we cannot take for granted and which our leaders must take great care…
December 22, 2022No CommentRead More