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Front-line Discretion: Good Cop or Bad Cop?
Front-line workers implement public policy on a direct and regular basis. For many citizens, their encounters with front-line workers are their most immediate experience with government. But front-line are human…
Using Twitter to Enhance Service Delivery
Increasingly, government organizations are using social media to enhance the delivery of services to their customers and constituents. In particular, Twitter is a valuable tool that enables conversation with stakeholders…
The 2016 Campaign and Local Government
With the nominating conventions complete, the nation now has two major candidates for president. During the conventions, both parties showcased the messages and core ideas as revealed through party platforms.…
The Danger of Telling the Truth
In this time of heightened political awareness, public administrators are challenged to tell the truth. While telling the truth can sometimes threaten established understandings of how things are “supposed” to…
Collaborative Government: Funding Infrastructure in California
Years of public budget turmoil have caused government to reduce spending on the maintenance of transportation, communication and other critical systems. Coupled with ever-growing populations, governments must find innovative ways…
Social Demographics Impacting the Infrastructure
Many think of public values and attitudes as passing fads. Yet, research has found that public views on a variety of topics underwent fundamental shifts in the last quarter century.…
What You Think About Yourself Matters
In an era of persistent budgetary constraints, enhancing employee job satisfaction is a key issue in public human resource management. Research shows job satisfaction is associated with outcomes like work…
The Effect of Gender Wage Inequality on Women’s Empowerment in the Workplace
In the U.S. and around the world, gender wage inequality remains a serious problem. In the financial sector, for example, women are paid as low as a 54 percent of…
Future Mobility Needs of the Elderly
The United States is an age-denying, youth-oriented culture. However, by 2040, people 65 years or older will be 21.7 percent of the population. By 2060, there will be an estimated…
Can Representative Democracy Work for Millennials?
I see the promise of greatness in the rising generation of millennials. They are smart. They are wired. They are deeply concerned about other people’s ethics. Yet data indicates that…
From Military Service to Public Service: Thanks to The G.I.Bill and ASPA
The military taught me the value of public service and the need to have a good education. With the help of the G.I. Bill and my membership in ASPA, I…