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Good Customer Service Still Matters

When I call 411, the computer voice asks: “What city, please?”  I can’t stand those computer voices and do what I can to confuse them. I try my best Nordic…

Adopting a Norwegian State of Mind: What Norway Is Doing Right

Adopting a Norwegian State of Mind: What Norway Is Doing Right

Norway continues to follow the trend regarding budgetary spending in Europe. Directly affected by petroleum profits that will deliver a budget surplus of $43.7 billion in 2012, the government has chosen…

Innovation in Information Technology for Local Governments and Other Public Administration Organizations

Welcome to the second limited series column on innovation in information technology.  We hope to publish articles weekly while the series lasts.  If you miss a column, we’ll include links…

Outsourcing Government: A Strategic Approach to Partnered Privatization (Part 2)

Outsourcing Government: A Strategic Approach to Partnered Privatization (Part 2)

Part II: Public Administration Today Public Administration deals with the governance of business operations at a local, state and federal level. Specifically, it includes planning, organizing, directing, coordinating and controlling…

Leadership at Divergent Belief Systems

Each of us has a shared system of beliefs and values that systematically define our way of perceiving the world. Our belief systems influence our reasoning and affect our decisions.…

Growing Digital Health, Increasing Challenges for Public Administrators – Part II

Growing Digital Health, Increasing Challenges for Public Administrators – Part II

This article is the second part of an article started last week where we discussed some of the ways digital health information is currently being used and some of the possible…

The Essentials of Democracy

By: Dana-Marie Seepersad The concept of democracy has emerged as a result of a gradual change in the principles that govern the distribution of power in the society. According to…

ASPA Elections – View the Candidates’ Profiles

ASPA Elections – View the Candidates’ Profiles

VICE PRESIDENT CANDIDATES Maria Aristigueta University of Delaware School of Public Policy & Administration Newark, DE  These are critical times for our field of public administration and, as Vice President…

Aligning Emergency Management Education and Practice

Aligning Emergency Management Education and Practice

By: Thomas E. Poulin One of the challenges for graduate public administration programs is that, often, those entering such programs have little, if any, academic foundation in public administration. As…

Growing Digital Health, Increasing Challenges for Public Administrators (Part I)

  Information Communications Technologies (ICTs) are becoming a core part of the healthcare landscape, challenging public administrators to understand, participate and guide this rapidly evolving area. The 2009 Health Information…

A Bipartisan Answer to Unemployment in Stagnant Economies

By: Jose Ortiz   Unemployment in America America is facing a crisis of enormous proportions. People are still unemployed although corporations are at record highs for profits and stock values.…