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Overcoming Barriers to Improving Employee Engagement

Overcoming Barriers to Improving Employee Engagement

Decades of research on engagement has shown that improving engagement delivers results that matter to organizations in both the public and private sectors. These results include financial returns, productivity, innovation,…

Fixing What’s Broken: Managing State & Local Infrastructure Projects

Fixing What’s Broken: Managing State & Local Infrastructure Projects

Engaging in a conversation about fixing what is wrong with managing state or local infrastructure projects could be potentially dangerous for your career, depending on where you are sitting at…

Edge Counties in Expanding Metropolitan Regions

The previous article in this series introduced the concept of rapid-growth edge counties located at or near the periphery of expanding metropolitan regions. This second installment is focused on their…

Learning from Military Leadership

Learning from Military Leadership

To be a leader is to influence others. Public leadership theory focuses on how to inspire people to share a vision of transformational change and act collaboratively toward its realization.…

We’ve Been Here Before

Social equality in public administration. We have been here before. What is different this time are the multifaceted aspects the current problem presents. However, that should not preclude public administration…

What’s Next America?

What’s Next America?

The title of my commentary this month is the same question that I facetiously ended my last commentary contribution. Now, I am writing after the deadly shootings in both Orlando,…

PokéGovernment

PokéGovernment

Games like “Pokémon Go” have merged the real world with the virtual world. While these games require people to get physical exercise, they have also created a variety of troubles…

Front-line Discretion: Good Cop or Bad Cop?

Front-line workers implement public policy on a direct and regular basis. For many citizens, their encounters with front-line workers are their most immediate experience with government. But front-line are human…

Using Twitter to Enhance Service Delivery

Using Twitter to Enhance Service Delivery

Increasingly, government organizations are using social media to enhance the delivery of services to their customers and constituents. In particular, Twitter is a valuable tool that enables conversation with stakeholders…

The 2016 Campaign and Local Government

The 2016 Campaign and Local Government

With the nominating conventions complete, the nation now has two major candidates for president. During the conventions, both parties showcased the messages and core ideas as revealed through party platforms.…

The Danger of Telling the Truth

The Danger of Telling the Truth

In this time of heightened political awareness, public administrators are challenged to tell the truth. While telling the truth can sometimes threaten established understandings of how things are “supposed” to…