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Using Good User Experience to Rebuild Citizens’ Trust in the Federal Government
By building a good employee experience culture in the federal government, a good customer experience culture is built for providing government services—both of which depend on creating an excellent user…
The Overlooked Leadership Skill of Asking Questions
There are several benefits to adopting an approach that includes asking powerful questions and then creating the space and time for a thoughtful response.…
Inciting Violence: Is It Right?
Our technological advances, understanding of the human condition and abilities to communicate across time zones, countries and platforms should all lend well to improved relationships with those with whom we…
Public Administration and Jokes: We Need to Vent
We can learn a lot about governments and public administration systems just by keeping up to date with circulating jokes, so keep them coming...It is good to have a laugh…
Public Health—Stealth Health: Part One
We now have a COVID epidemic of the unvaccinated. Why, when there is a widely available vaccine that could prevent most of this misery, are there so many people who…
The Great Resignation and the Public Service—A New Leadership Landscape
The majority have concluded that the workplace of the past with its long commute, toxic culture and narcissistic boss, no longer has a place in their lives—lives that they’ve seen…
A Novel Approach to Building Culturally Responsive Political and Civic Leaders in Virginia
This social justice initiative has drawn interest in and called for an increase in culturally responsive and representative political and civic leaders.…
The Supreme Court—Is Reform Possible?
On all the issues considered by the Commission, the final report offered a helpful, detailed and balanced overview, as well as a critique, of reform proposals that have been advanced…
Inflation, Unemployment and Omicron
Considering the ongoing and uneven impact of the pandemic, it is time for action that raises average incomes.…
February 6, 2022No CommentRead More