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Using the Hero’s Journey to Improve Government Service

Using the Hero’s Journey to Improve Government Service

Imagine redesigning the government services experience away from the street-level bureaucrat model to the citizen as the hero in their journey through the government.…

Mastering the Art of Asking Powerful Questions

Mastering the Art of Asking Powerful Questions

Unfortunately, we often overlook a key component in developing successful managers—the ability to not only lead by telling, but to realize there is also great value in mastering how to…

The Human Phase of Intergovernmental Relations

The Human Phase of Intergovernmental Relations

Perhaps, however, as part of this new normal, the pandemic has ironically opened a door for a new age of intergovernmental relations—one that will allow governments to work better together,…

Public Health—Stealth Health: Part Two

Public Health—Stealth Health: Part Two

Endorsing the notion that health care and public health are the same gives undue importance to the principle of autonomy thus empowering those who are resisting public health measures that…

To Smile or Not to Smile? A Very Important Question for Public Servants

To Smile or Not to Smile? A Very Important Question for Public Servants

The smiling training offered to government service employees should be paralleled by a true concern for their wellbeing, so that we do not just end up with fake smiles and…

Policies, Priorities and Polls: How Voters Prioritize Key Issues

Policies, Priorities and Polls: How Voters Prioritize Key Issues

Race, gender and party identification are just some of the predictors of policy prioritization, although to varying degrees...Ultimately, those running for office must diligently take inventory of their constituents’ policy…

Forced Arbitration Ends for Sexual Misconduct: Court Caseload and Budgeting Implications

Forced Arbitration Ends for Sexual Misconduct: Court Caseload and Budgeting Implications

Stakeholders need an understanding of the implications of ending forced arbitration for workplace sexual misconduct. This article provides context while raising issues for court and budget managers.…

Steps to Adopting Open Educational Resources (OER)

Steps to Adopting Open Educational Resources (OER)

This article addresses the steps to adopting OER materials for courses or general knowledge expansion while respecting the intellectual property of the materials’ creators.…

How Can NGOs Build Democracy Through Service Delivery?

How Can NGOs Build Democracy Through Service Delivery?

Service-delivery NGOs can promote democracy by serving as public arenas, or spaces in which members and beneficiaries build and practice democratic habits such as discussion and debate, collective problem solving,…

The Right to “Consent”: A New Path to Protecting Our Voting Rights

The Right to “Consent”: A New Path to Protecting Our Voting Rights

The Declaration of Independence makes it abundantly clear that for the governed to consent they must have a voice in their government, its governance, public policies and administration—and their voice…

National COVID-19 Preparedness Plan: What It Means for Public Administration

National COVID-19 Preparedness Plan: What It Means for Public Administration

While the plan provides a thorough strategy, the real challenge is actually implementing it. Where to start, how to measure and how to distribute funding will all be challenges…