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Unfortunately, we often overlook a key component in developing successful managers—the ability to not only lead by telling, but to realize there is also great value in mastering how to…
Perhaps, however, as part of this new normal, the pandemic has ironically opened a door for a new age of intergovernmental relations—one that will allow governments to work better together,…
Endorsing the notion that health care and public health are the same gives undue importance to the principle of autonomy thus empowering those who are resisting public health measures that…
The smiling training offered to government service employees should be paralleled by a true concern for their wellbeing, so that we do not just end up with fake smiles and…
Race, gender and party identification are just some of the predictors of policy prioritization, although to varying degrees...Ultimately, those running for office must diligently take inventory of their constituents’ policy…
Stakeholders need an understanding of the implications of ending forced arbitration for workplace sexual misconduct. This article provides context while raising issues for court and budget managers.…
This article addresses the steps to adopting OER materials for courses or general knowledge expansion while respecting the intellectual property of the materials’ creators.…
Service-delivery NGOs can promote democracy by serving as public arenas, or spaces in which members and beneficiaries build and practice democratic habits such as discussion and debate, collective problem solving,…
The Declaration of Independence makes it abundantly clear that for the governed to consent they must have a voice in their government, its governance, public policies and administration—and their voice…
While the plan provides a thorough strategy, the real challenge is actually implementing it. Where to start, how to measure and how to distribute funding will all be challenges…
Using the Hero’s Journey to Improve Government Service
Imagine redesigning the government services experience away from the street-level bureaucrat model to the citizen as the hero in their journey through the government.…
May 9, 2022No CommentRead More