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Stories written by JRylander

Artificial Intelligence and Systems Thinking in the Public Sector

Artificial Intelligence and Systems Thinking in the Public Sector

AI tools could offer citizens the opportunity to participate from the beginning in the service design process and to interact with the state in a more agile, effective and personalized…

The Global Economy, Public Administration and Significant Challenges

The Global Economy, Public Administration and Significant Challenges

A potentially stagnating economy, price increases for food and fuel and ongoing crisis in housing and public health require vigilance to make sure human needs are met...This is not a…

Changing Our Perspective on Criminalizing Behavior

Changing Our Perspective on Criminalizing Behavior

Children exposed to violence, trauma and neglect in their younger years should at least have the opportunity to receive rehabilitative services to address negative behaviors rather than legal interventions that…

Using the Hero’s Journey to Improve Government Service

Using the Hero’s Journey to Improve Government Service

Imagine redesigning the government services experience away from the street-level bureaucrat model to the citizen as the hero in their journey through the government.…

Mastering the Art of Asking Powerful Questions

Mastering the Art of Asking Powerful Questions

Unfortunately, we often overlook a key component in developing successful managers—the ability to not only lead by telling, but to realize there is also great value in mastering how to…

The Human Phase of Intergovernmental Relations

The Human Phase of Intergovernmental Relations

Perhaps, however, as part of this new normal, the pandemic has ironically opened a door for a new age of intergovernmental relations—one that will allow governments to work better together,…

Public Health—Stealth Health: Part Two

Public Health—Stealth Health: Part Two

Endorsing the notion that health care and public health are the same gives undue importance to the principle of autonomy thus empowering those who are resisting public health measures that…

To Smile or Not to Smile? A Very Important Question for Public Servants

To Smile or Not to Smile? A Very Important Question for Public Servants

The smiling training offered to government service employees should be paralleled by a true concern for their wellbeing, so that we do not just end up with fake smiles and…

Policies, Priorities and Polls: How Voters Prioritize Key Issues

Policies, Priorities and Polls: How Voters Prioritize Key Issues

Race, gender and party identification are just some of the predictors of policy prioritization, although to varying degrees...Ultimately, those running for office must diligently take inventory of their constituents’ policy…

Forced Arbitration Ends for Sexual Misconduct: Court Caseload and Budgeting Implications

Forced Arbitration Ends for Sexual Misconduct: Court Caseload and Budgeting Implications

Stakeholders need an understanding of the implications of ending forced arbitration for workplace sexual misconduct. This article provides context while raising issues for court and budget managers.…

Steps to Adopting Open Educational Resources (OER)

Steps to Adopting Open Educational Resources (OER)

This article addresses the steps to adopting OER materials for courses or general knowledge expansion while respecting the intellectual property of the materials’ creators.…