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I Can’t Get No…Satisfaction
As government agencies strive to improve their quality of service and increase customer satisfaction, it is necessary to measure performance from all dimensions of the organization.…
The American Dream: Freedom in Decision Making
How are Americans attaining the American Dream? The Founders intended for prosperity to be more than simply rights of material conditions and wealth. Perhaps it’s time to preserve capital resources…
Social Equity and Inclusion in Emergency Management
When disaster strikes, it has been the poor, the elderly and the physically and mentally disabled that have mostly taken the brunt of the aftermath. We must do more to…
Engaged Employees Drive Innovation
Unfortunately, when most people think about government, innovation is not what comes to mind. The irony is that there is a great deal of innovation in government, and this is…
Community Learning Coaches
Free college is not the best answer for helping rural communities. Rather, Community Learning Coaches may help rural populations gain the skills to compete in the coming Fourth Industrial Age…
Creating a Diverse Workforce with Roadblocks
Many municipalities wish to have a workforce that is indicative of the population it serves. However the challenge is far greater than the intended purpose, furthering animosity and fueling anger…
Medical Errors Make Health Care More Expensive and Decrease Access
Medical errors rank as the third leading cause of death in the United States. Despite extensive media coverage, Congressional hearings and even some progress in patient safety, the problem of…
I Have Seen the Future of Public Service
The job of the preceding generations is to teach the youthful generations what is important and sustainable in life; how to make America’s governance greater than it is today and…
The Case for Broadening the Strategy to Reform Civil Service
It’s time for significant change and modernization at every phase of the employment lifecycle—from recruitment, hiring and onboarding to training, development and retention.…
Acting is About Deceiving
The federal government is currently losing the capacity to protect citizens. This capacity loss is related to a specific management approach in our current administration.…
Does the Public Sector Experience Real Accountability?
Accountability is a complex topic. To boil accountability down to a simple, “A broke B’s window, so A must pay B for the damages,” does not begin to capture the…
July 20, 2019No CommentRead More