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Values Observed in a Year of Public Service
Perhaps most importantly, this experience has allowed me to witness a number of public service values exhibited by public and nonprofit staff worth reflecting upon for the new year.…
Let Us Accept Our Own Responsibility
However, managers should think about using new year resolutions to improve the work environment. Regularly taking stock of current managerial behaviors and choosing to improve some of them is a…
The US Government and the Holocaust
I highly recommend The US and the Holocaust documentary. It is a treasure trove of important lessons in history that are applicable today, especially for public administrators. There is failure,…
Putting the “Service” Back into Public Service
The next time you have a great experience as a customer, think about what you may be able to learn about how you treat those you interact with as an…
Goal Displacement in the Public Sector
Thus, in the public policy process, public organizations as well as practitioners should pay careful attention to what the ultimate policy goals are and be wary of being overly obsessed…
No! No! Don’t You Dare Lead Quietly
Leadership is a never-ending continuum of a commitment to excellence—not perfection. Take advantage of opportunities to pivot toward new behavior, greater action and inspiring attitude changes. …
A Look Back on the Civil Service Reform Act of 1978
More than four decades after the CSRA, this important element of our republican system is still something we cannot take for granted and which our leaders must take great care…
Customer Service: Customer-Centric Distributed Work
The best customer service organizations can effectively map (in visual form) how a customer is touched before, during and after an engagement. …
America in 2023—A Hopeful Nation
The America I want to live in will be the product of hard work from those in both parties. They might disagree on the means but they will operate…
Recent Supreme Court Jurisprudence and the Bill of Rights: Part 3—Schools of Thought and Dueling Supreme Court Opinions
Judges should therefore use a combination of interpretive methodologies in achieving the proper explication of public law; and avoid slavish deference to obsolete and disputed history as well as wooden…
Examining the Code and Accountability of Cancel Culture in Public Service
When acting competently, and ethically, and understanding the importance of solid succession planning, leaders can effectively strengthen organizational culture so that the next generations can develop into accountable adults who…
January 12, 2023No CommentRead More