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E-Government, Access and Legitimacy

E-Government, Access and Legitimacy

Our mobile-connected citizens are a new opportunity for governments to foster legitimacy.…

Mission Possible: Health Equity

Mission Possible: Health Equity

Personal responsibility is the key to making health equity possible. Together, we should work to ensure all people have the opportunity to achieve optimum health.…

DemX – Promoting Democracy Through Good Digital Design

DemX – Promoting Democracy Through Good Digital Design

Are the lessons of the private sector’s CX and UX appropriate for government websites and mobile apps? Can practices be used to increase citizens’ democratic participation? …

How to Implement Multi-Jurisdictional Policy Coordination

How to Implement Multi-Jurisdictional Policy Coordination

While each city must make their own decision about the level of coordination that is appropriate, it is important to understand how to work together to address regional issues. As…

Crisis Management in the Public Sector

Crisis Management in the Public Sector

There are a thousand ways to deal with a crisis. Consultants and public relations agencies are trained to communicate about the incident and provide the appropriate updates. What happens when…

Making Sure Our Informed Votes Count

Making Sure Our Informed Votes Count

Nearly two-thirds of the 100 largest municipalities across America will be going to the polls this fall. These elections offer an excellent opportunity for officials and the public to test…

Lower Echelon Leadership

Lower Echelon Leadership

As administrators, due diligence calls for us to acknowledge and consider lower echelon leadership. Through hierarchy, chain of command and other management concepts, lower echelon leaders may be considered the…

Opportunity Zones Are Knocking. Who Will Open the Door in Your Town?

Opportunity Zones Are Knocking. Who Will Open the Door in Your Town?

Opportunity zones, the new economic development program created through President Trump’s Tax Cuts and Jobs Act, have caused a bit of a frenzy, not just for investors seeking big tax…

Why Mastering Budgets Can Advance Your Career

Why Mastering Budgets Can Advance Your Career

Most Masters of Public Administration (MPA) students do not end up working in finance departments. But even if you have no ambition of working in a budgeting office, mastering budget…

Remembering The Importance of Public Administration

Remembering The Importance of Public Administration

When public administration is able to address each of Maslow’s hierarchy of needs on a community level, individuals become better citizens and are able to make more meaningful contributions to…

Infrastructure: A Basis for 360 Degree Resiliency?

Infrastructure: A Basis for 360 Degree Resiliency?

This article represents part one of two parts covering infrastructure and 360 degree resiliency. As standard universally applicable definitions for resiliency do not exist, the broad-based application of resiliency now…