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By applying descriptive, diagnostic and predictive analytical techniques to large volumes of data, hidden patterns, correlations and trends can be revealed that could not have been obtained otherwise. …
When acting competently, and ethically, and understanding the importance of solid succession planning, leaders can effectively strengthen organizational culture so that the next generations can develop into accountable adults who…
Perhaps most importantly, this experience has allowed me to witness a number of public service values exhibited by public and nonprofit staff worth reflecting upon for the new year.…
However, managers should think about using new year resolutions to improve the work environment. Regularly taking stock of current managerial behaviors and choosing to improve some of them is a…
I highly recommend The US and the Holocaust documentary. It is a treasure trove of important lessons in history that are applicable today, especially for public administrators. There is failure,…
The next time you have a great experience as a customer, think about what you may be able to learn about how you treat those you interact with as an…
Thus, in the public policy process, public organizations as well as practitioners should pay careful attention to what the ultimate policy goals are and be wary of being overly obsessed…
Leadership is a never-ending continuum of a commitment to excellence—not perfection. Take advantage of opportunities to pivot toward new behavior, greater action and inspiring attitude changes. …
More than four decades after the CSRA, this important element of our republican system is still something we cannot take for granted and which our leaders must take great care…
The best customer service organizations can effectively map (in visual form) how a customer is touched before, during and after an engagement. …
The Latest Management Concept or Basic Management Principles?
Many of the management programs that have been developed over the past two to three decades have engaging employees at the heart of the practice...We clearly understand that management doesn’t…
January 20, 2023No CommentRead More