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When treatment plans are guided by an image of the patient as a potentially litigious, hard to satisfy paying customer, with no policies to provide a counterweight and incentivize good…
It is no secret our politics are often divisive and lacking in civility. In this environment, it is easy for public service professionals to blame the challenges we face in…
Two or three times each year, our attention turns toward veterans and the sacrifices they have made for the United States. Yet sustaining that focus beyond Memorial Day, the 4th…
There are public administrators all over the US doing meaningful work at every level of government and in all of its departments, providing superb models as sources of inspiration for…
In our work with veterans and their families, we encounter agencies that serve primarily parents, agencies that serve primarily children and agencies that serve veterans — without ever asking if…
With annual Veterans Day remembrances just around the corner (November 11), communities across the country will be organizing activities to thank veterans for their service in the U.S. military, past…
The “heart” of a public service organization—what animates people to serve others and promote the common good—isn't discovered as people perform their jobs and achieve organizational goals. No, this heart…
Vice President Joe Biden chose the University of Delaware earlier this year as the institution at which to open the new Biden Domestic Policy Institute. We sat down with the…
After several public failures, Congress is no longer attempting to repeal or replace the Affordable Care Act (ACA); however, this has not stopped President Trump from trying to fulfill his…
If American senior citizens are secure, it increases overall community resiliency, which in turn fortifies domestic capacity during a large-scale or national crisis. In other words, national resiliency is in…
Stranded Resources and Servant Leadership: Public Service in 2017 and Beyond
The whole world is screaming. It’s become a global activity. In some places, it’s the only activity. Public servants hear various screams, too — constituent screams. In fact, one can…
October 30, 201716 CommentsRead More